JustinTheWild – Returns & Refunds Policy

Hi! Thanks so much for supporting JustinTheWild — every item is created with a lot of care, and each order genuinely means the world.

We want you to be happy with your purchase, but we also try to avoid unnecessary returns because it helps keep waste (and carbon footprints!) low. That said, if something isn’t right, we’ll always do our best to sort it out.

1. Your Right to Cancel (UK Customers)

You have the right to cancel your order within 14 days of receiving it.

Just drop us an email at justin@justinthewild to let us know.

You’ll then have 14 days to pop the item back to us. Refunds are issued once we receive it safely.

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2. When You Can Return an Item

We happily accept returns if:

* Your order arrives damaged, faulty, or incorrect

* You’ve changed your mind within the 14-day window

* The item is unused, unmarked, and in its original packaging

If something isn’t quite what you expected, feel free to reach out — sometimes a quick fix or replacement does the job without needing a return at all.

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3. Items That Can’t Be Returned

Some items are made especially for you, so we can’t accept returns for:

* Personalised or custom prints

* Digital downloads

* Items that have been used or handled in a way that prevents resale (unless faulty)

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4. Damaged or Faulty Items

If your print or calendar turns up looking anything less than perfect, please email us within 48 hours with:

* Your order number and/ or your order confirmation email

* A brief description

* A couple of photos

We’ll sort a replacement or refund as quickly as possible — no stress.

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5. Return Shipping

* If you’re returning something because you changed your mind, return postage is your responsibility.

* If the item is faulty, damaged, or incorrect, we’ll cover return costs (and in many cases you won’t need to send anything back).

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6. Refunds

Refunds are issued to your original payment method once your return is received and checked over. Please allow 5–7 business days for it to show in your account.

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7. Exchanges

If you’d prefer a different size or design, just let us know. We’ll guide you through the easiest option.

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8. Contact

Questions? Need help? Just want to say hi?

justin@justinthewild.com